We know what it takes to be a PROFITABLE AND SUCCESSFUL REPAIR BUSINESS

Partnering with Solutions For Servicers is a great way to invest in and expand your current appliance service and repair business.

Solutions For Servicers is founded by a group of leaders in the Appliance Repair industry – service company owners as well as managing technicians and office administrators from leading appliance manufacturers and parts distributors across the nation. Our clients tap into our decades of experience operating some of the largest companies in the nation. With firsthand experience and a knowledge-base that sets us apart, we know what it takes to be profitable and successful.

We offer our clients access to our team’s full talents and experiences and leverage them into a complete and customized business model tailored for our partners to grow and strengthen their businesses:

We will work with you personally to review and optimize your business model. After a thorough analysis, we will work with you and your team to develop a solution with our proven methods to improve your profitability.

Our technology division has developed custom and proprietary software taking into account our experience and need to serve the appliance repair industry. Our software solution will make your business can increase your productivity and profitability, with features such as:

• Automated scheduling
• Customer record management
• Interface communication with web portal systems such as Service Bench and Service Power expediting new calls are entered automatically in real-time and updating the systems.
• Advanced parts management
• Financial reporting
• Technician management

With these great features, and many more, we are confident our software is positioned to grow with your company, accommodating almost any size operation.

Our software allows you to create a portal on your webpage where your customers can schedule appointments and retrieve real-time job status. Your customers will appreciate and remember your utilization of technology tomake their lives easier, and it will reduce customer service calls, and save your payroll resources by allowing your staff to focus on other areas.

Our clients leverage our investment in large-scale telephony resources to provide themselves with access to an IVR system, reducing telephone calls and support staff for both inbound and outbound calling.

Our advanced IVR system is a fully automated system which can make outbound calls to confirm appointment times, update on parts order status and other demanding resource areas. The IVR system will also will provide inbound callers the ability to confirm appointments and work order statuses.

Tied in with our software solution is the ability to easily and efficiently manage your records, including invoices and service orders. This will reducing the stress and additional cost of excess papers and record keeping. You will also have the ability to improve your customer service levels and reduce your lost property claims with the picture attachment capability, to document the details for each customer as needed.

We have very strong and solid relationships with all of the major appliance parts distributors, allowing your company to benefit and reduce your parts cost due to our buying power. Servicers in our network have access to preferred pricing for both OEM and non-OEM parts.

We have preferred relationships with the majority of the major appliance manufacturers, extended warranty providers and home warranty companies. With these relationships, we can work together toward providing a strong service network and creating a demand for our services, thus increasing your service volumes.

Save time by accessing one of the most complete technical databases which provides diagrams as well as replacement or substitute part information right on your screen. We always keep our database up-to-date with the latest models so you can always smoothly manage your parts orders, and eliminate unnecessary time and money wasted when returning incorrect parts.

We have mastered the art of customer service in the appliance repair industry. We are confident that in all of our years of experience, we have heard it all, and learned how to most effectively and efficiently deal with any situation that arises.

Our customer service ambassadors can work with your staff to train and retrain them on how to answer the phones and provide world class telephone support to leave your customers wowed from their first impression to the last.

We can work with your service management to coach your technicians on the most important aspects of providing customer service in the field so that your customers are left with a great impression of your company after the job is complete. Your technicians after all are the face of your company that represents you and is the most critical part of the repair experience.

In some cases can offer temporary relief for your call center and may be available to provide overflow call support.

Rather than manage your own payroll and taxes, we will help to simplify the process and reduce expenses.

Fully protect your business from costly mistakes or accidents by technicians or office staff. Even if your technicians are independent contractors, our contracts will make sure that you are completely legal and compliant.

Today’s business climate requires a fully optimized website and online marketing presence. We know how important a strong internet presence is and we know how to get appliance repair companies to the top of the search engine rankings, in places that will mean more leads for your company. We also have extensive experience in managing our clients’ online reputation. We can build and/or improve your standing on review sites such as Yelp, Google, Citysearch and more. A better web presence with a strong reputation means more COD jobs and more profit.